Privacy policy

Privacy Policy Last updated: February 23, 2026

This Privacy Policy describes how Benilson Mandevo t/a Kyndo (the "Site", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from kyndo.co.za (the "Site") or otherwise communicate with us (collectively, the "Services").

We are committed to protecting your privacy and complying fully with the Protection of Personal Information Act (POPIA) 4 of 2013, the Electronic Communications and Transactions Act (ECT Act) 25 of 2002, and the Consumer Protection Act (CPA) 68 of 2008 of the Republic of South Africa.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

1. Service Provider Information (Per Section 43 of the ECT Act) For your security and transparency, we provide the following information about our business:

  • Full Name and Legal Status: Benilson Mandevo (Sole Proprietor) t/a Kyndo

  • Physical Address: 154 Ann Crescent, Simba, Sandton, Johannesburg, 2031, South Africa

  • Phone Number: +27 66 555 1828

  • Website Address: kyndo.co.za

  • Email Address: contact@kyndo.co.za

2. Changes to This Privacy Policy We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

3. Personal Information We Collect We collect information that you provide directly to us, including but not limited to:

  • Basic Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment details (we do not store full credit card data; these are processed securely by our payment gateways), transaction details, and payment confirmations.

  • Account & Transaction Information: Username, password, order history, items in your cart, and wishlist items.

  • Usage Data (Collected Automatically): Device information, browser type, IP address, and site interaction data using cookies and similar technologies.

4. How We Use Your Personal Information We use your personal information for specific, explicitly defined, and lawful purposes:

  • Providing and Improving Services: To process payments, fulfill orders, arrange shipping, facilitate returns, and manage your account.

  • Marketing and Advertising: To send promotional communications based on your explicit prior consent (opt-in). You may opt-out at any time.

  • Security and Fraud Prevention: To authenticate your account, ensure secure checkout, and detect or investigate potential fraud.

  • Communication & Legal Reasons: To provide customer support and comply with applicable laws.

5. Cookies We use Cookies to improve our Site, run analytics, and customize your experience. According to POPIA, we request your explicit consent before using non-essential cookies. You can manage your cookie preferences through your browser settings.

6. How We Disclose Personal Information We may disclose your personal information to third parties for legitimate purposes, always in compliance with POPIA:

  • Service Providers: Companies that perform services on our behalf (e.g., payment processors, courier services, IT management).

  • Business Partners: For marketing and advertising services.

  • Legal Compliance: To comply with applicable legal obligations or respond to lawful requests.

7. Hosting and Data Processing Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases, and the general application on secure servers behind a firewall.

8. Your Rights and Choices (POPIA and CPA) Depending on where you reside, you have rights regarding your personal information, including:

  • Right of Access / Knowledge: Request access to the personal information we hold about you.

  • Right to Deletion / Correction: Request that we delete or correct inaccurate information.

  • Right to Opt-Out of Direct Marketing: Refuse or withdraw consent for direct marketing communications at any time.

  • Right to Complain: Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact our Information Officer.

9. Security and Data Retention We implement robust technical and organizational security measures to protect your personal information. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

10. Cross-Border Data Transfers Please note that in the operation of our business and hosting infrastructure, we may transfer, store, and process your personal information outside of South Africa. We ensure that adequate protective measures are in place in accordance with Section 72 of POPIA to guarantee a level of data protection equivalent to that of South Africa.

11. Complaints and Information Regulator If you have complaints about how we process your personal information, you have the right to lodge a complaint with the South African Information Regulator:

  • Website: www.inforegulator.org.za

  • Email: enquiries@inforegulator.org.za

12. Information Officer In accordance with POPIA, we have appointed an Information Officer responsible for ensuring compliance and managing data requests.

  • Name: Benilson Mandevo

  • Email: contact@kyndo.co.za

13. Contact Us If you have any questions about our privacy practices or wish to exercise your rights, please contact us at: Kyndo 154 Ann Crescent, Simba Sandton, Johannesburg, 2031 South Africa Email: contact@kyndo.co.za Phone: +27 66 555 1828